ONLINE TERMS AND CONDITIONS OF SALE

This page is subject to change; please consult it regularly.

Terms and Conditions Boks&Baum Paris, located at 45 rue de Sèvres, 75006 Paris, France, owns the website www.boksandbaum.com (hereinafter referred to as Boks&Baum, the Website, and/or the online store). Boks&Baum Customer Service can be reached by phone at (+33) 6 07 56 72 79 or by email at sales@boksandbaum.com. Users of this site can establish direct and effective communication with Boks&Baum through one of these channels.

Product Variation from Website Images

Boks&Baum strives to present and describe all products as realistically as possible. The actual color, size, and proportions of items may vary from the images displayed on the website due to the artisanal nature of the jewelry and bags and the use of natural semi-precious stones (stone colors and patterns may vary from piece to piece).

We believe this is what gives our jewelry and bags their unique and special quality, and we hope you feel the same way.

Packaging
All items are delivered in a signature Boks&Baum pouch. Items are packaged in a simple shipping envelope or box.

Pricing
Your order will be registered and considered confirmed once your payment has been approved by your financial institution. Unsuccessful transactions (canceled, refused, or abandoned by the buyer) incur no cost. Once your payment details are verified, the order is confirmed to you as soon as possible via email.

Prices displayed on the website are in euros and do not include shipping costs or any local taxes. These additional customs clearance fees must be paid by the recipient; Boks&Baum has no control over these fees and cannot predict their amount. Customs policies vary significantly from country to country; you should contact your local customs office for more information.

Payment
Payment can be made by debit or credit card (MasterCard, Visa, American Express) or Paypal. For any payment assistance, please contact Customer Service by email at: sales@boksandbaum.com.

Shipping Options and Rates

Each Boks&Baum piece is made to order in our workshop. After placing your order, please allow up to 20 business days for our workshop to craft your selected pieces and prepare them for shipment. For any information regarding delivery times, please contact our customer service by phone at (+33) 6 07 56 72 79 or by email at sales@boksandbaum.com

Orders placed on our online store can be shipped worldwide with COLISSIMO La Poste as an insured parcel. Please allow 2 to 15 business days depending on the destination. Your tracking number will be sent to you by email.

Mexico €10
USA & Canada €30
Latin America €30
Europe (within the EU) €18
Asia / Australia €30
Africa and other countries €30

For urgent orders, please contact: sales@boksandbaum.com

Return Policy

If, for any reason, you are not entirely satisfied, please contact us within 14 days by email at contact@boksandbaum.com so we can resolve the issue.

You have 14 days to return your purchase if it is defective upon receipt. In case of breakage of one or more items, the customer must contact customer service, indicating in the message the reference code of each product and the purchase date.

Excluded from the warranty are any damages resulting from normal wear and tear, improper handling, and insufficient or incorrect maintenance.

Returns for repair must be authorized by customer service.

All shipping/tax costs are the responsibility of the customer.

Care Instructions
Bags and jewelry are delicate, especially items with textile or natural stone components, so please handle them with care. If dropped, stones and beads may break. Avoid contact with cosmetics, perfumes, hairspray, and prolonged exposure to sunlight, as this can cause tarnishing and discoloration. Avoid contact with water. Remove all jewelry before showering or performing household chores. Store jewelry and bags in a clean, dry environment, preferably in separate pouches or boxes.

PRIVACY POLICY
When you place an order with us or submit a customer service inquiry, we retain your information. Any personal information collected on the Boks&Baum website is knowingly and voluntarily provided by our site’s customers and visitors. Note that you are not required to provide identifying information; however, failing to do so would prevent us from processing your order and assisting you.

This data is processed confidentially and will not be disclosed to third parties not involved in the order, delivery, or payment process.

At the Boks&Baum online store, we are committed to providing our customers with a secure shopping environment. We use various security measures such as Secure Sockets Layer (SSL) technology to ensure the protection of your information.

If you have any further questions, please contact us at contact@boksandbaum.com. We will be happy to assist you!